Butter Studio

1. All products are handed over to customers in good
condition. We take all possible care the order has been fulfilled correctly,
including but not limited to type of cake/product, size or dimensions, special
wordings or instructions. Customers are to verify cake/product is in good
condition, order is correct upon delivery or upon store collection. Butter Studio
shall not be responsible for the freshness and condition of items if not
properly stored upon receipt. 

2. We accept payment by Credit Card. Payments must be made
upon placing the order.  

3. Once confirmed, orders are non-refundable and cannot be
cancelled. Each amendment on confirmed orders is subjected to a $10 administrative surcharge based on availability with 3working days advance notice.

4. All fresh cakes/products not picked up on the appointed
date and time (store closing hour) will be disposed of in a manner deemed fit.  

5. For deliveries
to locations that require a security access pass (e.g., certain corporate
offices, government buildings etc) we request that customers meet the delivery
person in the lobby, main entrance, loading bay or other area of the building
where public access is granted. For deliveries to Chalet Resorts, we kindly request that customers meet the delivery person at the main lobby. We regret that we are unable to deliver to BBQ pits.  

6. If the receiving
party is unreachable or not present at the delivery address to receive the
order during the scheduled delivery time, a redelivery surcharge of $30 shall
apply, subjected to availability, regardless of the order value.  

7. Customers
shall sign a delivery slip upon receipt of their order to confirm receipt.
Please check condition and quantity of orders thoroughly upon receipt as no
refunds or amendments may be made after signing of the delivery slip. 

8. Customers with food
allergies are advised to inquire and verify suitability of the product before
consumption of our products. Butter Studio shall not be held liable for any
injury caused by food allergies. Please be advised that all our products are
produced in an environment that handles nuts. 

9. We operate a zero
violence tolerance policy, and respectfully inform that any verbal or physical
abuse to our staff or drivers will not be accepted. Any such incidents will be
reported to the police and will be prosecuted to the maximum extent of the law.